Refund & Return Policy

For eligible unopened and non-perishable products, you may request a return within 30 days of receiving your order. Products must be unused, unopened, in their original packaging, and in a resalable condition. Please contact us before sending any item back.

For food-safety and hygiene reasons, perishable, opened, or temperature-sensitive food and drink products generally cannot be returned. This does not affect your legal rights if an item is faulty, damaged, unsafe, incorrectly supplied, or not as described.

Please check your order when it arrives. If you receive a damaged, faulty, incorrect, or missing item, please contact us as soon as possible at: returns@atlasone.com. Please provide your order number and photographs where appropriate. We will review the issue and provide an appropriate solution.

If you wish to cancel an order, please contact us as soon as possible at returns@atlasone.com. We will try to cancel your order before it is dispatched. Cancellation rights may vary depending on the type of product and applicable UK consumer law.

Once an approved return or refund has been processed, the refund will normally be made to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

For eligible returns due to a change of mind, you may be responsible for return delivery costs unless otherwise stated. Where an item is faulty, damaged, or incorrectly supplied, return costs will be handled in accordance with applicable law.

Due to the nature of our products, we generally do not offer direct exchanges. Where appropriate, we may provide a replacement or refund.

Atlas Email: returns@atlasone.com Contact Number: 07771142324 Please include your order number when contacting us. Your statutory rights are not affected by this policy.